All services have been fully restored as of 3:39AM EDT. Our services were partially unavailable due to an outage with our upstream infrastructure provider. Jobs did not run in our production US environment between 5pm EDT and 3:40am EDT. We sincerely apologize for the disruption and are working with our provider to prevent similar incidents in the future.
Posted Oct 21, 2025 - 11:09 UTC
Monitoring
Services have been running as normal without error for the last 45 minutes. We will continue to monitor the services.
Posted Oct 21, 2025 - 07:29 UTC
Update
Our engineering team is continuing to work on the issue and is working closely with our upstream providers to restore full functionality. We will provide the next update as soon as more information becomes available.
Posted Oct 21, 2025 - 05:46 UTC
Update
Our engineering team is continuing to work on the issue and is working closely with our upstream providers to restore full functionality. We have seen a reduction in errors over the last 30 minutes. We will provide the next update as soon as more information becomes available.
Posted Oct 21, 2025 - 04:48 UTC
Update
Our engineering team is continuing to work on the issue and is working closely with our upstream providers to restore full functionality. We will provide the next update as soon as more information becomes available.
Posted Oct 21, 2025 - 03:35 UTC
Update
We are continuing to investigate this issue.
Posted Oct 21, 2025 - 03:18 UTC
Update
Our engineering team is continuing to investigate the issue and working closely with our upstream providers to restore full functionality. We will provide the next update as soon as more information becomes available.
Posted Oct 21, 2025 - 02:27 UTC
Update
As a precaution, job runs in the Prod US environment are currently disabled and user login is prevented while we investigate ongoing upstream service issues.
Posted Oct 20, 2025 - 21:43 UTC
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 20:35 UTC
Investigating
We are currently experiencing intermittent issues with Tamr Cloud due to upstream service interruptions related to the global AWS outages. Some users may encounter difficulties accessing the service or may experience degraded performance. We will provide updates as soon as we have more information
Posted Oct 20, 2025 - 20:31 UTC
This incident affected: Tamr Cloud - US (Web Portal, Data Ingest, Data Pipelines, Data Publish), Tamr Cloud - EU (Web Portal, Data Ingest, Data Pipelines, Data Publish), Tamr Cloud - UK (Web Portal, Data Ingest, Data Pipelines, Data Publish), Tamr Cloud - CA (Web Portal, Data Ingest, Data Pipelines, Data Publish), and Tamr Cloud - AP (Web Portal, Data Ingest, Data Pipelines, Data Publish).